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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-07-21 00:00:00 (xsd:dateTime)
itemReviewed	Elara by Hilton Grand Vacations
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	My stay here was a short one on 7/2/13-7/4/13. Wish Yelp would allow 1/2 stars, because this would be a 3 1/2 star review. Started out after our short flight in from San Diego. Arrived at hotel shortly after 10pm. Only 1 person working this massive counter checking people in. He kept looking up to apologize for the delay to everyone in line. Finally, on our way to our 1 bedroom suite on the 24th floor. Security checking room cards is nice, and they're always friendly. We left our things in the room and immediately turned around to get some food. By the time we got back, we just wanted to crash after a long day. No big deal if you were staying in the master bedroom but what about the person staying on the sofa bed? There were no sheets, no blankets, no pillows. Reservation was made for 3 people, with all 3 names on the reservation. I wasn't hiding anything from them. So why wasn't the room ready for that 3rd person? Simple phone call to the front desk should fix that, right? 15 minutes later, after hearing the same message "we'll be right with you", I finally decided to head down to the lobby. Still only 1 person working the desk. I went up and explained to her we had 3 people but no way to comfortably accommodate the 3rd person, she said she would promptly send up house keeping. 20 minutes later, a guy shows up with sheets and blankets, but no pillow. It was way late and we just wanted sleep so instead of waiting possibly another 20 we just stole a pillow from the master bedroom. Pool closing at 8 is a joke. Come on Hilton, expand your hours. Loved the amount of TVs in the room, although 1 didn't work at all and the projector tv, which is what I was most excited about, would turn on, was super difficult to change the channel, and didn't have sound. Overall very nice hotel, nice room and friendly staff, although they are possibly understaffed. Maybe because of the week I decided to stay here, it was busier than normal. Ultimately though, I would give this place another shot.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Ed

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