I wish there was a way to give Distinctive a 'zero' score but unfortunately 1 Star is as low as I can go. Suffice to say that 1 Star is waaay too generous. In a sense I suppose I'm just as grumpy that Hyatt Mercedes recommended this shop for some body work I needed after a fender bender but since this review is for Distinctive I'll refrain from slamming Hyatt here. Here are my problems:
- painfully slow - 6 weeks to get in... followed by more than two weeks to deal with a decidedly small problem... I still haven't seen my car. It was promised to me about a week ago and I've phoned three times now and each time my vehicle was "just about to go into the paint booth"
- expensive - the initial quote was pushed back by my insurance company and while ultimately they came to an agreement I can't help but think that they were trying to pull a fast one.
- poor communication - not only has no one ever contacted me to mention that my vehicle would be delayed, they also failed to mention that there was 'additional damage' they needed to correct; once again I can't help but think that they're trying to pull a fast one.
Bottom line: don't even think about taking your vehicle to these guys.