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  • This review is not going to be about the food at Five Guys. We already know that the burgers, and the fries are some of the best available. My adding yet another review telling you what hundreds or even thousands of other reviews do is pointless. This review instead is about the business (Five Guys Burgers and Fries). This is a short story about going above and beyond in a way that demonstrates the companies forethought for its customers. They do not advertise it or say look at me look at me... They just do it and it is wonderful. On this visit I was with a friend that has type 1 diabetes. Type 1 is not contracted by having a poor lifestyle, overweight or the like. This is a dangerous disease and if I am not mistaken you are born with Type 1. With this condition my friend is also allergic to Gluten. Even eating something prepared on the same surface where bread had been will make him extremely sick. That said I was surprised when he recommended Five Guys... He then explains to me that they toast the buns on their own grill; no cross contamination. When we walked up to order that is when I was truly impressed. You know how they call an order back and then the cooks repeat it to each other, loudly??? Yeah so my friend says I have a gluten allergy. The cashier says 'I got you'. She yells the order back and with it yells Glutton. All of the cooks repeat it. and then like an orchestra they all remove their gloves, wash their hands and put new gloves on. One cook yells he is on buns and another clears a grill, cleans it and proceeds to cook my friends patty. WOW... They all knew exactly what to do. They did not complain about the extra steps. They did not look confused or not take it serious. Everything they did was so fast that it really did not take any extra time and the grill was full of burgers after his was prepared in nothing flat. In effect the kitchen stopped, cleaned and then prepared his meal; and his alone all from one word being shouted back. Rather than feeling awkward ( I think I would if it were me with the special need) they made him feel special and the attention could not have been more individual. My hat (If I wore hats) is off to Five Guys. this is an example of a company doing it right!
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