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| - I would give a negative star rating if I could. DO NOT SHOP HERE unless you want your money tied up for over a month with a lot of hassle and no reward in the end.
I purchased a sofa and loveseat on 11/24. Shopping there was an experience in itself. I believe someone else has mentioned their sales staff is odd and I would agree with that. There seems to be a machismo mentality here. Even though I (a female) was purchasing the furniture, the salesman insisted on acting like I wasn't there and pretty much just spoke to my boyfriend. He made sure my bf's phone# was provided. I'm assuming so they didn't have to deal with me later on down the road? It was written on my sales receipt that it would be 5-10 working days for delivery for a "special order". We were informed the sofas were coming from California.
After 10 business days we had not heard anything from the company, so I called on a Saturday to see what was up. I was told the warehouse was closed on Saturdays so I would get a call back Monday by noon. Monday at noon came and went and I heard nothing (this became a pattern). When I called them, I was told the sofas were on the truck for delivery (yet no one ever called to set up a delivery time); however, they had two sofas, not a sofa and loveseat. Would I like to just take the two sofas instead? As any consumer out there, I purchased a sofa and a loveseat for a reason. The options given to me were to have the sofa delivered that week and the loveseat delivered whenever it came in or take the two sofas. I opted to not take any delivery until they had what I had originally purchased. I asked when I should expect the loveseat and I was rudely told that the warehouse was just faxed and I would be called when they knew. He acted as if I was greatly inconveniencing him. Of course, I never did receive a phone call back.
My bf took over the phone calls after this because I was not going to be able to hold it together dealing with them anymore. Over the next month + he continually called them to determine when we should expect delivery and they continually pushed him off...no calls back as usual. Finally he asked for our delivery charge to be refunded back, which they surprisingly did credit back very quickly. Along with that refund he also asked for a definite date of delivery because we were tired of playing these games. They gave us a one week delivery date because it was Christmas time and they were expecting rain in California (apparently the drivers can't drive in the rain?). That one week of course came and went without any word from the company.
The bf called the following day to find out where our furniture was and he was told they still don't have it. He finally asked to cancel the order and they put up a little bit of a fight, but after being told that we have been provided three different delivery dates that never have panned out along with no calls back, they gave in. Unfortunately, I waited for a week and never received a credit back. So...the bf called once again. When he did, he was told "great news", they can now provide us a delivery date! He explained that he actually canceled the order a week ago and we have already made other plans. We just need our money credited back. They said the note they have on the account indicates we had asked for a $100 credit, not to cancel the order. Instead of believing the customer, they had to find the person the bf had spoken to a week ago to confirm the cancellation. Finally they agreed to cancel the order; however, they needed my credit card info to do the credit. This greatly confused me because they just credited us the delivery charge without needing any information? Unfortunately I was not around to give the info, so we were going to call back the next day. The bf asked if they still had my info on file and they said they do not keep that information. That makes sense when they haven't even delivered our merchandise yet?
In summary, this is a very shady place. Do not even waste your energy.
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