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| - I have never been treated so horribly by the owner of ANY other establishment in town. DO NOT GO HERE!!!
Per the owner, Deanna Montrose, the salon was not going to be able to honor a coupon I had purchased for a Brazilian Blowout. Findings show that they can over time cause cancer, and they didn't want to carry something that could hurt the staff or customers. Understandable. However, she assured me that what they could do in return would acheive the same effect as the treatment I had been getting from them for 6 months, and that it would last longer.
Okay....so I go in for the treatment recommended to me by the owner. After rinsing out the straightener, all the color I had paid to have done 2 weeks prior bled out of my hair leaving it orange-ish and feeling fried. I had asked if it would effect my color and was told "no" as long as I waited at least a week between having the 2 services done. To be safe, I waited 12 days. Upset, and on the verge of tears, I was approached by Deanna Montrose telling me that her crew could tell I was upset. I told her I thought my hair "looked like sh*t", as I am sure most people would say if they were brought back to a mirror to discover that their hair had turned a different color that what they came in to the salon with. She told me that I should not be cussing at them, to which I explained I wasn't cussing at anyone but I was completely mislead about what would happen to my hair and I was within my right to be upset at having orange hair. She used the cancer explaination again, told me how her products are safe, and what I got was more expensive than what I had originally purchased. I was thinking in my head "do you think you did me a favor by giving me something monitarily worth more? The other product you had sold me 3 other times may had been cheaper, but this never happened." Her voice was raised and she acted as if I was causing a scene, but it was exactly the opposite...she was causing a scene, and making me feel beaten down. I was sitting with my lips pressed tight, because I could I have never been yelled at by ANY person at ANY business I have ever paid to visit, yet here I was being scolded for HER misrepresentation of the product. A product I discussed with her, before I set the appointment, in great depth.
Rudely, I was offered for the salon to tone my hair to make some of the orange go away. I explained that I went to a different salon that uses a different brand of color, and Deanna informed me that color charts were "universal", and that her color was "better" than the color a got at Toni and Guy. I go to T+G, because I have used the exact same color for years. I know what it looks like when it fades, and I know it will always match up the same to what is already on my head. Have you ever heard anyone tell you that all hair color is universal? Than what is the purpose of carrying different brands or having copyright laws?
Deanna Montrose, as a business owner and as a customer service representative, has given me the single worst experience of my life. I have been to cheaper and spendier salons...and her middle-of-the-road strip mall establishment is just that. I would have expected that I would have been shown a little bit of sympathy being that I was obviously upset from an incident that I DID NOT CAUSE. It was Deanna's smug opinion regarding the product that she was offering that did the damage to my hair. If she would have listened, been honest that their was a possibility that my color could be ruined, and shown some compassion to an uspet customer I would not be writing this review.
Do not go to Scissors Rox Paper, because should you find yourself unhappy in any way, you will be scolded by the owner for having these feelings. Your opinion will not matter, and you will be treated like a second-class citizen.
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