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  • I have been a huge fan of umami since before it was attached to shady park, and since they have joined together my boyfriend and I have probably been coming about once a week, if not more. We have also told countless other people about how great it is and have brought many people there. The service has always been exceptional, and we have had 5 or 6 different servers. However, this most recent time, it was terrible. I am not usually the kind of person to write reviews, but I felt I had to. Our server, Britt, made no effort to make us happy or meet our expectations that every other server has easily done. She knew she had upset us as well because she barely checked on us throughout the entire meal. We even had to get another server to grab us to-go boxes because of the lack of attention. I am a server as well and because of this I usually tip at least 30% if not more, but this time I did not. Britt was by far the worst server I have had at any restaurant and we almost don't want to come back any more because of this. In fact, we were so upset we even left a full pitcher of beer on the table because we didn't want to be there any longer. We were planning on bringing our entire new years party of about 20 people to this restaurant, but are rethinking because of this visit. Management has done an exceptional job of staffing this restaurant with great servers, including Nico and Amanda, with the exception of Britt and I hope that something is done to resolve this.
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