I have a great upright piano that i have taken it with me as i have moved over the past few years and never had it tuned, nor has it been played regularly in years. I could tell it was way out of tune and thought it was time to get it checked out. It was extremely easy to book an appointment with Kelly and i pretty much got an exact time she would be arriving to work on my piano. My piano ended up having a lot of cleaning needs and was extremely difficult to tune as it had been out of tune of so long that once she got it in tune it would immediately pull right back out of tune. Kelly stayed and worked on my piano until she was able to get it to hold in tune. I would love to take piano lessons from kelly if i could ever find the time in my schedule she is very friendly and is an amazing piano player. Once she finished tuning the piano she played it for a bit and i was in awe!