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  • I bought the Living Social deal for cut & color and saw Lacy here a few months ago. It was pretty much a disaster. I was changing my hair from a medium brown to blonde sombre to red and I wanted to make sure there would be grey coverage since I had noticed a few. I brought several pictures on my phone of what type of red I wanted. She barely glanced at them but seemed very confident in the idea of what I wanted so I wasn't worried. She asked if I was okay with my hair still having the ombre effect but in red tones since my ends were so light. I was fine with this and we moved forward to the coloring. The color processing took forever. Maybe thats normal for red? I don't know but I know I sat and watched a cooking show begin and end and another begin and get about halfway before she decided we were ready to rinse the color. This was where it got bad. She was audibly worried as soon as she started to rinse and asked me how long it had been since I colored my hair. I told her it had been about 4-5 months since my naturall color blended into the ombre well. She then let me know that she had no idea my roots were my natural undyed hair and because of this they had come out a bit "hot". Once I got to the mirror I saw that "hot" meant cheeto orange even while still wet. I don't know why she assumed I would come to get my hair cut and dyed with absolutely zero growth, especially when I had expressed concern about covering greys. She assured me it was fixable and reapplied the color and I again processed for 30-45 minutes. The end result was still bright roots that were noticably lighter than the rest of the color and an average cut. The stylist I'm now seeing elsewhere was pretty horrified but the dye job. She said she assumed I had done it myself with box color. Lacy was completely oblivious to the fact I was unhappy with the color and actually took an appointment for another cut while I was processing, which I hate. Looking at the other reviews it seems like this place worked out great for some and the decor was nice but I would definitely choose a stylist other than Lacy.
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