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| - I've never written a review before but my brief experience with this place was negative enough that I see the need to post this. I really didn't appreciate the way I was treated by the lady that answered the phone when I called the shop for questions and quote request. I've dealt with many other shops on similar matters but nothing as bad.
I'm a freelance designer, and one of my clients was a non-profit so part of my job was to produce material at the lowest cost possible. I mentioned that we'd like to get stuff printed, would like to get a quote for the job and also asked if they offer discounts/sponsorship for registered charities (Many print shops have community sponsorship programs, or offer at least a 15% discount to charities). Before I was able to finish, she simply blurted out "Hold on, I'll transfer you to the person that deals with this stuff" and then transferred me to, guess what, her own voicemail. And of course I never got a call back.
I understand "solicitation" calls/emails can be annoying. But not all are with bad intentions and I always stay polite and professional and make it clear from the start that we are not simply asking for freebies, but a honest quote so we can compare prices, just like everybody else would. I believe good customer service is to treat all potential patrons with the same courtesy, not just the ones that already have a chunk of bills in their hands. A simple but respectful "Sorry, we are not interested at this time" or "Unfortunately we cannot accommodate" or even just provide me with the quote that I asked for as a potential paying customer would have sufficed. Any of the above options would have taken a few seconds and wouldn't have ruined someone else's afternoon. So, word of advice to businesses alike - things like that stick. I won't be considering this place for my future printing needs.
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