Well I first need to apologize to all of the dedicated yelpers who reviewed and told me not to buy here. I was hopeful that any issues they had might have been resolved by the time I went shopping.
So here is my story. Approximately 3 weeks ago I went to living spaces and decided to purchase a floor model tv console a rug and a power recliner.
I live approximately 50 miles from the store and they only deliver to my area twice a month. I paid over $1,500.00 in merchandise and the delivery date was set for 3 weeks later.
Well by 3 o'clock on the delivery date and no delivery, I called to check on my order. I was told the delivery was canceled.
I asked why it was canceled. I was told that the items I purchased were not shipped from the California warehouse to the local warehouse in time to be delivered to my house, so the order was canceled.
I asked why they did not call me to let me know since I adjusted my work schedule to ensure I would be home to receive the delivery. "Raina" apologized but said the items were not shipped so they had to cancel the delivery. She told me the next available shipping date would be the 25th of the month, 2 weeks from now.
I asked her to cancel my purchase and I requested to speak with a manager. She attempted to find a manager but a manager was not available. Raina noted in my file I would like a manager to call me. Approximately 10 minutes later I received a call from the manager. I explained to her my situation. I including the fact that when I purchased the tv console (a unique item that I had to inspect at the location and sign a form saying it was in good condition at that time) it was not shipped from the California warehouse. So I have a hard time that all the items were not shipped from the Cali warehouse.
I told the manager I was a little apprehensive in shopping and purchasing at Living Spaces due to the yelp reviews. I suggested she make corporate aware of this situation and that they might want to pay attention to social media, specifically yelp.
I have included photos of the employees moving the console off of the showroom floor.
Never doubt the ratings on yelp!