So usually come to this location for the 24hour drive thru late night. The late night staff is always good. Came in about a week ago in the late afternoon and had terrible customer service so felt the need to do an updated review. We ordered four smoothies to go. Noticed in the car that two of the smoothies looked great and the consistency they should have. The other two however were so thin that it was literally the consistency of water. Never have seen a smoothie look that thin especially when the other two I ordered looked how they were supposed to. Went back inside to ask them to remake just those two. The guy behind the counter, Shawn had the worst attitude. I'm amazed this guy is employed in customer service because he is terrible at it. He was immediately confrontational when asked to remake them. Showed him what they looked like and his reply was "yeah that's just how they come out sometimes nothing we can do" um excuse me?!? Said again we wanted them remade he then says " we don't remake anything unless it doesn't taste right" really? I have worked in food service for many companies all of which would instruct its employees to remake an item if it's not right. My theory is that I'm pretty sure he was the one that mixed those two smoothies and for some reason took personal offense to being told they were not made properly.
So after literally arguing about them making our order wrong he rolls his eyes then instructs the girl in the back to remake them then hides in the back right by where the smoothies are made. Hell no I'm not taking it at this point. Asked for a manager who of course was not there. Demanded refund. I'll give the other girl on duty credit kaylene or something like that. She came to the register apologized and offered to remake them. After being treated so poorly we just wanted a refund and to go to the other location down the road. She refunded us no questions asked and apologized again. This location should have more employees like her and get rid of the bad ones like Shawn who argues with customers when a smoothie is made wrong.