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| - I have been going to this salon for over a year now. Usually I go in for a Spa Pedicure and I bring my young daughter too. I had always been pleased with the services and the friendly ladies always remember me and my daughter. For special occasions, I have added a shellac manicure to my services. Unfortunately, I will NEVER be going back to this salon again! I decided to have a shellac manicure and spa pedicure Sunday 7/10 so that my nails looked great for my family vacation. I left the salon slightly disappointed because the girl that did my pedicure didn't speak any English, didn't offer a design on my toes and the foot and leg massage was more like a basic rub the lotion in and move on experience. None the less, the toes looked fine and the manicure did too, or so I thought. Less than 24 hrs later, the shellac polish had torn off on my right thumb on both corners. Since I was on vacation and not able to return, I went to a local salon in Washington state to have the nail redone. Within a few hours, I had 3 more nails that were chipped and peeling badly. By day 4, I had 3 nails with all the shellac polish off and 3 more nails that were chipping and peeling. I returned back to Phoenix late last night and went back to the salon today to see what could be done to make this bad manicure experience right. I went in there with polish on only 1 nail (my thumb nail that I had fixed in Washington) explained the situation, and my disappointment, especially since I had been going to this salon for a long time. I was told by the owner that the only thing they could do would be to redo the manicure and charge me 1/2 price! Are you kidding me, this was a service gone very bad - perhaps the polish was "cured" to long or not enough, but the owner told me that it was basically my nails fault, they were "too oily"! WTH - It wasn't like I had never had shellac before and given that this had never happend previously, (the 1st time, I had shellac, it lasted 4 weeks!) I don't see how they could try to blame this poor manicure on the customer. It is extremely disappointing - I guess gone are the days where the customer is right! I will be sure to tell everyone I know about this experience and recommend they go somewhere, anywhere else for their nail needs.
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