I'm actually surprised at the large number of low ratings. But maybe I went here on a particularly good day. A few months ago I decided to have my lunch break at this location. The waitress was warm and friendly, almost going out her way to make sure I was satisfied with everything.
I rarely interact with restaurant employees but I made some small talk with her during the few minutes she wasn't busy. I paid the bill when I was done with my meal and gave her a generous tip. she deserved it, I think.