Last night was my second time dining at Kyara. I was so excited for my return visit and to take my husband and daughter there. We decided to go for our wedding anniversary. The food was delicious. We tried plenty of dishes such as the albacore carpaccio and agedashi tofu and a few new items such as the Gobo Chips (Fried Burdock) and Spicy Tuna dip with rice crackers. Our 3 year old ate almost the entire order of the Spicy Tuna dip.
We then decided to place a second order of the Spicy Tuna dip. Either they had forgotten and didn't put the order in or it was really taking a long time to make the item. It's RAW! I have no idea because when I brought it up, the didn't seem to answer my question. The same thing happened with the ice cream. We ordered ice cream and it took a very long time. When the ice cream finally arrived, we were told the mochi I ordered wasn't available. I should have been informed right away. The communication was lacking which means the service was poor. The entire dining "experience" was TWO hours long which was unacceptable for the amount of food we ordered! And, sadly, there was a table next to us with about 5 people who are all in the restaurant business. They didn't receive their desserts and left pretty unhappy as well. So unhappy that NO tip was left by people who are also food servers!
Providing good service is everything. Your food may be delicious but if you can't provide excellent service, your guests won't return. Maybe it was an off night but you're usually given only one chance to make an impression. I hope the entire team goes through some additional training to really improve their service.