I agree with many of the other reviews here. I travel frequently to Madison for work, and usually stay at a hotel just a block or so away from the Sheraton, where Heartland Grill is located. The service is very hit-or-miss, although frankly I find it much better in the bar than the restaurant. You can order from the same menu in the bar. I have no complaints about the food, although they removed my favorite dish from the menu when they updated it--a filet mignon that was usually done exactly as I wished and quite tasty. All in all, it's not bad at all, and certainly better than diner food or pub food. I plan to go back.