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  • Beware the slimy, bate and switch tactics when trying to use the Players Pass!!! We made a tee time 3 days ago for 6:03 a.m. on Tuesday (not a particularly busy day). The terms of the Players Pass was two for one at the "rack rate". The rack rate is some mysterious rate that no one really knows what it is and is different from the posted rate on the website or Golfnow. So when we booked the tee time we told them at least twice we were using the Pass and asked what the "rack rate" was. $60 was the answer. When we checked in to pay, "Michael" was bound and determined not to honor the Players Pass. Excuses? That is only valid after 11 a.m. and $60 is not the "rack rate". OK, now I am pissed. I told him the time to tell us the Pass wasn't good for a.m. tee times would have been when we made the tee time....not when we show up to play! Same for the rack rate....they need to honor what they told us on the phone. He dug is heels in so I picked up my phone and called Dove Valley right in front of him.....made a tee time for 6:15 a.m. He wanted to know what we were paying....now my radar is on full tilt! What possible difference could it make what we were paying at DVR if he was "just following the rules"???? I told him I was member so wasn't paying anything and my guest was paying $35. He says, OK I'll charge $35!!! He was going to charge us whatever he wanted because he thought there was no way we would find another place to play....he thought he had us over a barrel. LMAO! No way would I give this cheat $1 of my money let alone $35 and I told him as much. So we had an enjoyable round at Dove Valley which is a better course anyway. As a year round resident, I used to like playing Rancho from time to time but I will never darken their doors again. My advice to you? Stay away and don't give a cheating, greedy company your hard earned $$$.
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