I went in on tuesday to buy slip resistant shoes for work. I have a lot of issues with my feet and have problems finding shoes I can wear for 12 hours a day. I bought some new Balance which on the box said they were slip resistant and oil resistant and the only ones they carried. I was advised not to wear them out otherwise I could not return them. I wore them around the house that night and was slipping all over the place. I knew I could not wear them for work. I looked on the receipt and low and behold it said no returns only exchanges. When I went there to return them on friday, there was a little sign by the cash register that said the same. Unfortunately I paid for them on the other side of the register and could not see it. If I was told that, I might have thought twice about buying them. I was never told anything. The guy was very rude when I brought them back and said if I was in more dire need or 80 yrs old he might have written me a "pass" to take them home and try them????? Really???? You don't know my situation????? You lost a customer and a referral. I wil never refer anyone to you. Obvioudly, guest satisfaction is not in your vocabulary.