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  • This company truly takes their negative feedback seriously. They send a little online survey right after you set foot out the door and last time I provided some negative feed back. I was surprised to see the business owner, Lisa contacting me directly via email in response to this feedback. I was actually very impressed to see a business owner responding positively in face of a negative situation. She said that more training would be provided to their staff to improve service standards. I was invited for a complimentary facial with Meg E. and I have to once again say that Meg E. is excellent! The dermatologica facial was very professional. It starts off with a survey you fill out that ask you everything from your name to what medical conditions you have. Then you change into a towel shirt and sit on a barber chair for your pre-cleanse, scrub, massage, extraction, mask, toner and moisturizer. It was very thorough, however I think more attention could be put on the eye area since that is the area that ages the quickiest - but I think Meg was just weary of the fact that I had on contacts (which was asked in the survey). I absolutely loved the facial and can see how this could definitely be the bread and butter of their business. As far as the rest of their services, I am sure that in time it will improve, especially with the training that is being provided and an attentive business owner.
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