I was extremely impressed by the entire process with Got Memories. Not only did I get a personal phone call right after I placed my order, but Raylene stayed in touch with me and answered my questions and concerns immediately after each of my e-mails. The transfer of 18 reels of 8mm film to a flash drive came out superbly. The colors are as vibrant as the original films. They even used a cleaning process to remove some of the speckles and stripes that had occurred due to the age (over 60 years) of many of these films. The films and flash drive were sent to me in a timely fashion, exactly as promised. It is rare to receive personalized service in this day and age. I will absolutely use this service again when transferring my many videos to modern technology. I absolutely, without hesitation, give this company the highest possible rating.