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| - UPDATED REVIEW - July 2017 (one star):
If I could give it no stars, I would. After years of patronizing Bei, and having great service, we stopped in yesterday. We had not been in for several months, and missed it. Well, never again. Our waitress was nice, a little on the sad side (she looked like she'd been crying), came to take our order, and my husband, who loves the bento boxes and always orders them, but doesn't like sushi, asked for his usual chicken teriyaki bento box, but asked for them not to give him the sushi roll, and just some extra tempura instead - this is something they have always done for him, no problem. I really wouldn't even count it as a substitution, as they are just throwing in a couple of extra vegetable tempuras! He assured our waitress that it has never been an issue about this slight alteration, and she said that was fine. When she brought our food, she had mistakenly omitted the gyoza (which he wanted), and left the sushi, which he didn't). He brought it up to her, and that's when the manager came by. He started berating us about no substitutions, and did not want to correct the order. He was very rude about it, even as my husband politely explained that no one has ever declined his request before. Finally, after a somewhat unpleasant exchange, the manager finally, very unkindly, said he would make the change this one time. Dude, it's a couple of vegetable tempura vs. one california roll, for a customer that's been coming in since you opened.
It gets worse. So after finally making this concession, the manager goes to the waitress, who is in the kitchen, but right inside the doorway. He starts yelling and shouting at her, so loudly that whole restaurant can hear. I cannot remember the last time I felt this uncomfortable in a restaurant. He went on and on and on, very loudly, and very derisively. It was seriously one of the most abusive displays I have ever witnessed between a manager and staff in a dining establishment. My husband got up and asked him to stop yelling at the waitress. The manager was extremely rude to my husband, and at this point, he was fed up and just told the manager to stop effing being so rude and hateful to the waitress. The manager refused to back down, and instead attacked my husband for his language. The irony of it all. At that point there was no way we were going to eat there, so we left. My husband tried to tell the waitress on our way out that the events were not her fault, and the manager once again stepped in and started yelling at my husband, following us out and continuing to harass us. I seriously have never seen this manager before, I don't know if he's new, but he seriously has no idea what good customer service and staff management looks like. I feel for the staff at Bei. I cannot imagine that working with this man every day isn't some kind of hell.
Past review (2013)
My husband and I were running errands in the area on a Saturday (1/4/13) and tried to stop at DeFalco's for a quick bite...couldn't get in the door. So drove down to Bei, someplace we'd been meaning to try. Couldn't have been happier. The food was excellent (I had the oyako don, and my husband had one of their bento box lunches with teriyaki chicken). Our server was awesome. The place was nicely decorated, with a great little bar area. We will definitely be back, need to give the sushi bar a go this next time!
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