Normally this place is okay, so my friend and I decided to go on pi day (we assumed it'd be busy, we're patient people) and put our name on the waitlist with Shannon. She told us they'd call our name outside so we waited out front. After some time passed we went back inside and saw someone who looked like either a server or a busser seat a couple who had just walked in, then looked around at everyone waiting, crossed off a few names, and walked away. Then another guy in a purple button down who looked like a manager asked what our name was, we pointed it out and confirmed that our name was crossed off while we had been waiting either in front of the door or in front of the host stand. That guy then proceeded to seat other parties, not us, so we left. Even for pi day, that was some pretty poor service.