| rev:text
| - This is a follow-up review to my original one star review. As you can see my rating hasn't change, I was really hoping it would. But, unfortunately I cannot in good faith increase my star rating or delete my review after the irate conversation with the owner Lindsay Smith.
As you read in my original review, after purchasing a booklet of deals I had a horrible experience. When I tried coming in for my second appointment, I was disappointed once again. Now, you could very easily ask why I would ever make a third appointment, well that's simple, my services were already paid for and after complaining three times (on the phone, via Facebook and in person) I was assured I would not have the same stylist as my first two visits. I understand that just because the salon hired one guy who can't cut hair and is extremely rude, that doesn't mean the rest of the staff is that way. So, I scheduled an appointment for Saturday, Feb 1st.
On the Thursday prior I received a call from the owner asking me why I scheduled an appointment after leaving a one-star review (2 weeks prior). I explained that I had essentially already "pre-paid" for my services and that I was going into my appointment with an open mind. I was hoping I would leave with fantastic hair and would then be more than happy to rewrite my review. Lindsey didn't see it that way. She made it very clear she wanted that review removed, claiming it was "unfair" for her. I told her I could not just remove my review because she asked me to, that I would be happy to change it after my appointment or if she made things right and just refunded what I paid for my booklet. She explained she was canceling my appointment, that she did not want me in my salon simply because I gave her a negative review and said she would contact the third party I purchased my booklet from for a refund.
Lindsay called me again that night to remind me I no longer had an appointment (I heard you the first time) and that she spoke with the third party and I would NOT be getting a refund. She insisted I remove my review since in her opinion it was slander, claimed she had already talked to her attorney about this. Well guess what, you can't bully someone into removing a review you don't like!!! She repeatedly blamed me for being in this situation, saying I should have contacted her. However, I informed her salon of my problem on 3 separate occasions, it is NOT my fault if your staff does not inform you there was a problem and you have a client that's extremely upset. The fault lies with your staff not informing a manager like they stated they would, it lies with your stylist whom I wouldn't let groom a homeless dog and you for having NO clue how to run a business. Based on the filtered 1-star reviews I'm not the first to be dissatisfied and unfortunately I will likely not be the last.
To cancel my appointment simply because you do not like my review is not very professional (or mature), a real business owner would have wanted me to come back in to show me that her company is better than this. Instead, (to no surprise) she threw a fit and hung up on me when I refused to delete my review. Very unprofessional!!
In the end, I never got my money back. She claims that the $50 I spent on the booklet was less expensive than a $65 hair cut there, which would make sense if I had actually left with a decent haircut and didn't have to go elsewhere for it to be fixed.
Additionally, they are advertising services they do not have. The booklet included services for a manicure and a pedicure but for months I have been unable to schedule one because they cannot seem to keep a nail tech on staff...I wonder why??
One more thing, please read the previous 5 star reviews. Some are employees (they said so in their review) and others are clearly either friends of the salon or work there themselves. There are too many reviews where this is their only review. They don't have a yelp photo, didn't complete their profile, don't have any friends and this is their only review. Seems mighty suspicious to me. But, if that's how Lindsey feels she needs to portray her business, she's only hurting herself.
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