The Service Department and Parts Department at Bell Lexus is phenomenal! I called Parts and explained that I needed to order two keys for a 2004 Lexus as a gift for a dear friend- they had the parts available and proceeded to contact a Service Advisor to help schedule a date and time to program the keys. From Shon, Braxton and James- they provided the customer service you would expect from Lexus. If you want to buy or service your Lexus - then make an appointment and go in- you will not regret it!