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  • We'd been going here for dinner with our out of town guests for a few years now. Made the mistake of going again this year. I called Tuesday for Friday reservation for a party of 5. Arrived right on time for the reservation to be greeted with a young lady flipping through a tiny spiral notepad only to tell us we didn't have a reservation and it would be a 25 min wait. No apology and even went so far as to suggest we called the wrong location. So we went into the bar to grab a beverage and then headed outside to begin our wait. I got to thinking about the wrong location comment and went into my phone to check the call history. Confirmed I called the right location and let the gal know only to be met with "I wasn't working" that night. I don't care if you were working on Tuesday night, your staff failed. (Mind you, there were many empty table inside the dining room as well as outside in the patio.) Fortunately, showing the call history actually moved her a little bit as we ended up with a table a few minutes later. We then proceeded to be greeted by our pleasant server followed by chips and salsa, etc. Placed our order and sat around chatting, really in no hurry. Chips and salsa were refilled as our wait time became longer than it really should take. Finally our food arrived but the expo held the plate with their bare hand - not a good sign for food temperature. My chimi had sat for so long, there was absolutely no crispiness to it and the meat temp was cool. Never received my sour cream and guac.The quesadilla was more like a soft tortilla with luke-warm ingredients. Well the fajitas were hot! We'd ordered an additional side of tortillas since the fajitas were being split. They didn't come out initially so we asked for them again. They ran out a foil package containing some sort of unidentifiable seafood. Our server came around and asked how everything was so I let her know my concern with the food temps. She went looking for the manager and came back after a few mins and let me know she couldn't find the manager. She came back after a few more minutes with the check and let me know the manager took 25% off of our bill. She apologized and said the manager said the reason the food was cold was because they were busy. Because they were busy, I get cold food? Unbelieveable. The reason I got cold food was you are understaffed, have poorly trained and downright rude staff (except for our server) or you just plainly can't manage. Any other restaurant where I have had any issues, the manager actually comes to discuss the issue with the customer and not hide behind the server. Very disappointed and will not be back. There are plenty of other Mexican restaurants in Mesa serving hot food with great service and appreciation for their customers.
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