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  • Sucks! We researched in advance for a pet friendly hotel. We have 2 cats. After a 5 hour drive we pull in wi th our 2 cats, they deny our reservation and say they allow 1 animals. They dont refund our money and charge a cancellation penalty. Worthless! I would not come back here if they paid me to stay. And after speaking with Expedia who booked our reservation, they said per contract with Creations that there is a $20 per pet fee which we paid. Bill at the desk was obstinate, belligerent, rude, and was uncooperative in resolving this. We travel a lot for pet expos, cat shows with TICA and CFA and I will make it well known the inconvenience we endured here. I only wish I could blast Bills photo here to show his rude face.
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