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  • * I would prefer to leave ZERO stars but system defaults to 1 STAR as its lowest rating possible. This particular shuttle service was chosen based on the randomness of which door one chooses leaving baggage claim at the LV airport. Purchased token at booth, stating we were staying at The Four Queens in downtown. When directed to another person, we agains stated where we were staying. And, yet again when driver asked where we were going. Driver wrote it down and repeated it to dispatch when leaving airport. So it remains to be explained by anyone at Executive why the driver insisted when dropping us off in front of the sidewalk and car park entrance that read CALIFORNIA. He insisted it was the Four Queens and drove off. I phoned Executive who employees the most condecending and rudest staff I have ever encountered. I was placed on hold numerous times and was told the driver "must be new". Ron Rasmusen returned my call in under an hour offering no other explanation other than the driver must be new. No offer of refund, no apology. I had to insist on restitution, as the purchase of the token implies a contract which Executive failed miserably at completing. I was offered a ride back to the airport at their cost only if I reserved 24 hours before my departure. I made the reservation within the time frame. However, I was treated again like I was bothering somone. Chaz at Executive has to be the biggest failure at customer service I have ever encountered. When I mentioned that our ride was comped by Ron, he insisted that it was not the case, as he had been with the company for 7 years and never heard of such a thing. He even went so far as to ask what I meant by comped. Needless to say, we did get to the airport, thanks to Bonnie, who is the only redeeming person at Executive. Please. Do yourself a favor: do not use this company for your ride. You are much better off walking, hitching a ride or choosing someone else other than Executive. They absolutely are rubbish.
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