I have encountered way too many horrible incidents from this place to keep track. The only reason I ever go is because my friends choose to come here. Terrible service and they manage to screw up almost every order.
Here are some examples:
- I would often find things in my drink that aren't supposed to be there.
- Some items never arrive. Sometimes even charged for it.
- Asked for honey green tea. Got black tea instead and they tried convincing me it's green tea and the dark colour is "because of the tapioca". Sent it back and got another that was actually green tea.
- The best one was when they included a surprise plastic lid inside my bowl of ramen at the very bottom. Didn't notice until I was halfway done eating it and dug out something hard. How on earth do you manage to do that? Still charged me for it even though the server was all wtf when I fished it out for him to see.
Bottom line is don't go here. Serissa is a 5 minute drive away with better drinks and service.