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  • Purchased a $6,000 sectional from Creative Leather, less than 3 months after having the sectional we noticed the seam under the arm rest was coming undone (this is the seam were the 3 corners meet). We contacted the store we bought it at, Bell and 67th Ave. location. Told us to contact customer service, we did, they wanted pictures, and sent someone (a leather tech) out to look at it. First , they were going to charge us $150.00 pick up and delivery fee and $50.00 an hour to fix it, said it would take probably up to 4 hrs. Well, of course we thought this was unfair and it should be covered under the warranty, NOT!! they tried to say we were rough on the couch!!! OMG!!! I take very good care of ALL our furniture, especially one that cost $6,000. After, going back and forth with the company and getting the President involved in the matter, Creative Leather was not willing to stand behind their product, kept insisting it was our fault. We even recommended a friend (before this took place) and they bought a sectional close to the same amount. We are VERY disappointed in this company and will NEVER buy or RECOMMEND them to anyone. This is absolutely insane that they would not repair this (it was a small tear) to keep a customer. Especially, when the sectional was only about 3 months old. BEWARE, this company does not stand behind their product, so sad!!!! I will make sure ALL my friends know about our experience with this store!!
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