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  • This is not my first bad experience at this store. The knowledge of employees is simply unacceptable. I use the iPhone app a lot to locate products, most of the time they are not to be found where the app says. Yesterday I shopped for Roof cement, supposedly in aisle 19 Bay 22, that is the lumber aisle, and I knew I would not find it there. Tried the roofing aisle, didn't find it there either. Asked an employee and he send me to the caulking aisle 2. Of course it wasn't there either. Went to the contractor checkout and asked Joe. While I was waiting I checked the roofing aisle 17 (no number visible for the customer) again, and saw boxes high up on shelves unreachable for the customer. Joe was very helpful getting them down for me. Seems he is the only guy there who knows what he is doing, Thumbs up for him! The Home Depot App in general is useless, things like that happened to me before and nobody is fixing it. I have talked to several store managers before about their lack of knowledge, all they do is shrugging.
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