Came here 25 min before my lunch break was over to order Parmesan fries to go. Was given a menu very quickly and promptly told the bartender this is what I wanted so I can clock in from lunch and walk back to work asap.
I didn't get my fries until 30 MIN LATER!!! What was even more insulting was that my food was sitting on the counter next to the register the ENTIRE time and the bartender didn't apologize AT ALL for not giving me my food. I saw someone from the kitchen bring out a plastic bag but I didn't assume it was mine considering I placed my order just 5 min prior. Turns out, my food was in that bag!!! When I pointed out to him how my food was sitting at the counter the entire time, he didn't care and proceeded to get me hot fries. No empathy, no concern at all for wasting my time and making me late from my lunch break! He was annoyed he had to go and fetch me hot fries, but if he had done his damn job he wouldn't have had to do that! The bartender must have thought since I'm on my phone, I won't notice the bad service! Too bad for him I noticed he wasn't very busy and was only tending to two other people on a far from overwhelmed Wednesday afternoon! If I wasn't running late for work, I would have requested to speak to a manager and get my money back as well as an apology! But unlike them, I have class and I refused to make my coworker go to lunch even later just because of me.
Not getting an apology was the straw that broke the camel's back for me! More than letting my food grow cold and not giving it to me right away. The lack of apology shows me they're too proud to admit when they're wrong. Never again!