I loved this place. The girl at the front desk was super sweet. It was my first time getting a facial. She explained everything to me and reassured me that I was in good hands. Darlene did my facial. I got the pumpkin peel done. Darlene took time to explain things to me and told me about all the products she was using. She also took a look at my skin and gave her honest opinion. Mostly, estheticians will lie and say that your skin is in bad condition and just to get you back in for more treatments. She did the complete opposite of that. She told me that my skin actually looked really good for everything it has been through (years of cystic acne) and that my skin care regimen seems to be working. The entire treatment was extremely relaxing. I left there with glowing skin. There was definitely a visible difference on the first go. I ended up getting the Elite membership because I was so happy with the results. I highly recommend this place. And if it's your first facial, don't fret, you're in good hands :)