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| - I'm writing this review primarily on personal customer service received and good fortune being experienced!
First off, the team seems as if they really know their stuff because originally I had placed an online printing order (after 7pm) for headshots which I needed the next day. I immediately received a call from the Assistant Manager who informed me that the pic size I had submitted was too small and would possibly experience some distortion if they printed it as was requested via the online order. She explained what I needed to do, I told her my tight timeline for the next day and she assured me that she would be onsite at the time I was going to be arriving to their location. Very good, so I get there the next day, the Assistant Manager was indeed there and remembered my name and situation, then immediately instructed a team member what I needed to do, and off I went to be assisted. To make a long story, short - The machine that I was advised to use took only credit cards, which is fine, but because I was in such a hurry to get to my audition, I inadvertently left my credit card in the machine and the blindly left the store!!!
Now, completely in unawares I leave the store, happy as could be, thinking I was successful in my efforts!.....Fast forward to this morning, YES, this very morning, when I go to retrieve this particular credit card from my handbag and it is nowhere to be found!!! OMG, OMG, OMG!!! Soon after my OMG moments, the FedEx Kinko's machine flashes before my eyes and FINALLY I realized what I had done! Needless to say, I immediately called the location, explained who I was and what I had done, and the kind lady on the phone calmly said, " Oh yes, I have that here for you....You just need to bring a picture ID with you to pick it up, but it's here for you."
Me: Yaaaaayyyy!!!....OMG, Thank you sooooo much, I'll be there soon!
I get there, state my name at the desk, and BAM - the kind lady who answered the phone, jumps into action, "Do you have your picture ID on you, hon?" (You bet your a** I do.....I didn't say that out loud), "Absolutely," is how I replied as I whipped it out of my handbag....Back in flash there she reappears with my credit card in hand -No harm, no foul - WOW....Thank you, Jesus!!!
So, for these reasons, I love this place! I can't give them 5 stars because I truly don't KNOW or frequent their location enough to justifiably give them that relating to the operation of their business, but I can absolutely share MY personal experience about the team members there and the treatment I received, So dammit, I just did! :)))
Thanks everyone, I sincerely appreciate each and every one of you who had a hand it keeping me a happy girl!
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