I have not yet successfully purchased anything from the store. Every time I visit, I am completely ignored by all of the sales people. Even when there are no other customers in the store...
Despite the lack of in-store customer service, Restoration Hardware sells beautiful furniture. I purchased two light fixtures online, for the exact same price they are sold in the store. They arrived relatively quickly and without incident. I have another order in for two dressers, but they must make these to order, because my projected delivery date was 3 months from the date I placed the order.
I can't see any benefit in buying large furniture items from the store. They don't have anything in stock, and you pay the same shipping costs as if you ordered online. I'll continue going to the store to view the furniture pieces, but so long as the sales staff continue to ignore me, I'll stick with buying online!