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| - Went there today and have to say I was really disappointed. For being the biggest Forever 21 in the world, they have an extremely small selection of men's clothes- I went there to hopefully exchange a pair of jeans I bought for my husband online, but had no luck finding the same pair in store. That was fine, but I waited in line to do an exchange for store credit and had to explain my situation to three different employees while they kept passing me off to one another- every time I said "Store credit is fine, I just need to order another pair online"- then when the third associate finally rang my return through, at the end he told me I actually couldn't use the store credit online and that I would have had to send them back through the mail in order to get a return. I asked if I could have the pants back, then, and he said no, since he already rang it through. What? Finally another associate ran to get the manager and came back 5 minutes later saying that I actually COULD use the store credit online, they were mistaken. Overall it was just such a huge ordeal for what should have been a really simple return and I felt that they were too busy to pay attention to me when I explained in the first place that I needed to order another pair online. Which doesn't surprise me, since the music is so loud in the store that they probably couldn't have heard me anyway.
As for the women's section, I feel like their prices have just steadily risen over the past few years- I used to go to F21 to get good deals on cute unique clothes but now I feel like everything looks like clubwear or cheap reprints of whatever trendy graphics are popular on tumblr this season (galaxy print, upside down crosses, etc). I feel that the quality of their clothing has decreased steadily while their prices have been on the rise, and if you go in there looking for a specific item you're in for a real scavenger hunt- it doesn't seem to really be organized in a way that makes sense, just room after room of random items.
My overall impression was that it's a huge store and the employees feel overwhelmed and don't know what's going on. Nobody knew what they had in stock, what their return policy was, how to ring up my return, where to find someone who knew how to ring up my return, et cetera. I know it's a big store and with that many employees it's probably hard to keep everyone on the same page but their customer service really suffers. If you're looking to pay $20-25 for a thin strappy dress and are only making a purchase, this is the place for you, but if you want much more than that you'll be sorely disappointed.
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