Deserves a zero or negative. Horrible service! We had an appointment at 7:30 to check out a problem we were having with our fairly new GMC Terrain.
Mark was our service person-we saw him when we dropped it off, once as he was getting another customer from the waiting room and not until 3 hours later when we tracked him down to see what was going on.
Paperwork said they couldn't find the problem-nothing on the computer & they couldn't see it on an 8 mile test drive. No one ever came to talk to us or ask questions. Then they couldn't find the car. Someone finally located it where it was being washed.
I would expect someone to check in & discuss what we described as the problem. Ridiculous waste of time. Never buy a car here or try to get service done.