First, I come from a smaller market, so I may have a unique experience; however, I feel strongly enough to warn the fellow consumers about only part of the bad experiences I had staring shortly after day one:
- Misrepresentation during initial sale call
- Failure to disclose actions taken on the account
- Refusal to communicate in writing
- Multiple emails sent to me for the wrong person or with the wrong name
- High pressure tactics in creating an unnecessary sense of urgency
followed by silence for weeks or months from the company
- Failure for employees to address specific issues
- Refusal to escalate concerns upon demand
- Employees failing to return calls or emails
- Employees with poor communication skills/reading from scripts
- One particular "Dating Director" was downright rude.
- High turnover with "Dating Directors" leading to errors, false promises, and
inconsistency
- Email "form letter" responses which did not address the issue
- Matching seemed to be based on who is available rather than anything to
do with my interests or profile.
- Matches which were clearly not within my profile
.
- The illusion that feedback to the Dating Director was being consider; however, later told that feedback would not change my profile
- The lack of authority for employees to address grievances or concerns
- False statements that my "profile" could not be changed
- When a supervisor did agree to address the grievance, they quickly
become reachable.
- Supervisors stated that phone call conversations would be followed up by
an email documenting the conversation. This did not happen.
I will say the concept is great. But it didn't work for me, at all. That part aside, the business practice feels more like a timeshare sales, and that treatment had lead to this review.
I strongly urge you not to use this service.