As a previous review states, I also found the attitude of the person I dealt with as "haughty". 9 years ago I went a local animal shelter and adopted my precious sunset (calico cat), she was estimated to be 3 years old at the time. She has been a wonderful addition to our family. Sunset is now going on 12 years of age and our family has made the decision to add another feline family member. We thought it would be ideal to have our purrfect cat mentor our new kitten. I completed an application and was contacted about 4 days later. In short, this lady basically said since my elder cat was an inside/outside cat that I cannot be trusted to keep the new addition inside and should contact a kill shelter as she implied these kind of shelter will let anyone have a kitten because they would be killed anyway. I took this very harshly as I take pride in my love for cats and care-giving skills and her statement implied otherwise. I am/was very aware of the different options available to me, even prior to her harsh advice. I was just exploring the different adoptable kittens out there wanting to find one that would be a good fit (for both kitty and us).
Luckily, although this organization implied that my home is one step above a kill shelter (which could not be further from the truth) I will not give up on finding our next furever family member using OTHER means available.
Granted I just had one single interaction with a single volunteer - but I would still give FUP a negative star if I could, based on attitude alone. In my opinion they are way to rigid to truly find pets their forever home.