WORST FUCKEN SHIT HOLE PLACE! RUDE & UNPROFESSIONAL! I WOULD GIVE NEGATIVE STARS BUT I CANT
i got a deal on living social.. i called, made my appointment, and was really excited for a 60 min. facial, body scrub, eyebrow shaping and tint, and parafin treatment. I was even telling all my coworkers about a great deal. When i went there for my appointment, they said they dont have me in the system. then, the receptionist comes out and tells me that i got cancelled and questioned me if i have canceled. I told him "NO.. i only called once for my appointment.. that's it" and then he says "well.. it says on the system you cancelled.." he never apologized or anything. He then had the nerve to say "I dont know what you want to do now because we are closing soon." He NEVER EVEN APOLOGIZED OR NOTHING!
I told him i wanted my refund back. He said I would need to talk to the owner who was there. In my head I thought this would be the time where I got an apology or something that acknowledge that they are sorry..
I DROVE 30 mins going there and now they say i supposedly canceled. If that was the case, don't you think i would have known and not gone! i even doubled checked my phone record if i called twice. I checked, and i called once.. the day i got my deal to make an appointment!
So the owner shows up... this is what he had to say:
"Are you sure you did not cancel? Are you sure? Because we don't make those kinds of mistake." OMFGGGG are you kidding me? You are the owner and you are going to accuse me that this whole situation is my fault? Are you sure your people accidentally cancelled the wrong person in your system? This fucking place is so shitty and so rude. I do not know how they run their buisiness! DO NOT COME HERE! YOU WILL BE ACCUSED OF DOING SOMETHING YOU NEVER DID! AND THEY WILL ACCUSE YOU LIKE YOU'RE STUPID AND THEY ARE PERFECT! THE OWNER DID NOT EVEN APOLOGIZE! HE EVEN TRIED TO TALK ME TO DO ANOTHER APPOITMENT! "WE CAN BOOK YOU THIS WEEK.. THIS IS AN AMAZING OFFER.." WHAT THE FUCK! WHAT A RUDE, UNPROFFESSIONAL SPA!