Just finished having lunch at this location. I ordered a salad with grilled chicken. It came out in about two minutes, meaning the chicken was premade. It was half cold and part of it was hard. I asked for no carrots on the salad, but Lacy decided to bring it out and then ask me if that was OK instead of telling me before the food was made and presented. Additionally, I ordered a Diet Pepsi. After I took a couple sips, I could tell by the grittiness on my teeth that it was regular Pepsi. I asked my server if she was absolutely sure that this was diet. She asked me (half-smartassedly) if I would like her to bring me a another Diet Pepsi so that I can compare the taste of them. What I really wanted her to do was take her eyeballs off of the sports highlights she was watching and take two seconds out of her workday to check to see if the soda fountain lines had been switched. Thankfully, I am not a diabetic but I do watch my sugar intake very carefully for other health reasons. I was not checked up on during my meal at all, or I would've asked for water instead. This was probably one of the worst dining experiences I've ever had in my life and I'm pretty angry at myself for giving them my money. I will never ever return to this location again.
Update: Called this location the day I went and asked to speak to a manager because I wanted to tell someone in charge that there was something wrong in their restaurant that could potentially make people sick (serving sugar to people who can't have sugar). I was told that they were all in a meeting and someone would call me back in about an hour and a half. Two days later, no phone call. I plan to go in tomorrow and make a complaint in person. I'm not trying to be petty, but it is extremely clear to me that the staff at this location does not care about customers and I just don't want anyone getting hurt or sick because they can't be bothered to make a phone call.