I picked this place on a whim for my little Lola. Her hair was seriously dragging to the floor, and she was shedding nonstop. I get scared taking Lola to the groomers because she is a rescue and is terrified of everyone/any kind of noise. Somehow, she ran right up to Kim (at the front desk), and was happy to be picked up by her. Lola was in the BEST mood when I picked her up. I ca tell that they were all very kind to her. second of all, she looks beautiful. I told Kim that I had no idea what style to pick for little Lola...and she said she would take care of it. Lola looks so cute! I will post pictures so everyone can see how great Puff & Fluff really is!