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| - I am former resident of Palladium and don't really have anything good to say about the living conditions but nothing terribly bad either (except for the break in that resulted in the theft of one of my roommate's computer, and an incident involving one neighbor dumping a bunch of trash on another neighbor's door mat because they suspected them of issuing a noise complaint...but the walls or so thin it could have been anyone really). No, my biggest complaint is with the rude and entirely unhelpful staff at the leasing office.
There was recently a package mix-up where a package was sent to my old address by mistake. I had tracked the package, which led me to find that it had been delivered successfully to my old address. I called the Palladium office to ask if they had received the package and they took a look for me. After returning to the phone and saying they didn't have it, I asked if it was possible if it was placed the parcel locker for my old address, and, if so, if they could contact the current residents, asking if they had seen the package so that it might be returned.
They did not seem to be having the same conversation as I was having, however, as they kept throwing words in my mouth, insinuating that I was trying to have them break the law and look into a resident's parcel looker and go through their mail. Bizarre and irritating conversation to say the least. They got defensive, then rude. I couldn't get in two words and then they hung up on me after telling me I needed to contact the post office because no mail carrier would just drop a package in a parcel looker without double checking the name (...ummm, yea they do, happens all the time in fact).
So, I called the post office and they said it was delivered to that address and repeated other things I already knew. I called back the Palladium. They were furious that I might try and bother them twice in the same day when they were trying to sit down and eat jolly ranchers in peace! So, they did what any irrational group of people would do and immediately started reexplaining all things they incorrectly rambled at me earlier. When I finally got a word in, I tried again explaining that I was asking them to CHECK WITH THEIR RESIDENTS, JUST CHECK!!! GIVE THEM A POST-IT OR SOMETHING, I DON'T CARE!!! not steal their mail. They just hung up again...I was not pleased. I went to my old apartment, knocked on the door and asked if they had received my package...THERE IT WAS!!! (though opened, still intact). The great mystery was solved. The residents just handed it to me, and I was able to go on with my business, only wasting several hours of my time dealing with Palladium's godawful leasing squad. Don't expect much from these people, I would have been more successful calling and asking for "Mike Hawk," at least I would have been hung up on faster and could have experienced less of their uncalled for rudeness along the way.
In sum, I'm not sure I've ever experienced such incompetence and rudeness in my life. DO NOT EXPECT CUSTOMER SERVICE HERE. These people are terrible at their jobs. It honestly might be worth moving somewhere else just to avoid dealing with them.
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