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| - My friend suggested I stay here while visiting her, since it was close to where she lives. The price considering the other resorts nearby seemed the best I could do financially, so I reserved a room here. No problems with the reservation, or check in. Nothing special really, and "adequate" would be the best way to describe this place. They do have an outdoor pool for the kids. They also have a coffee bar along with bagels and some baked wrapped goods. Again nothing special and I understand that since I made the suggestion of having 2 pots of each coffee ready for guests, they are going to make that change. I noticed people behind me had to wait 10 minutes for a new pot to brew, and when you are in a hurry you don't want to wait that long.
My room consisted of a queen bed, a couch and tv and a little dining area of refrigerator with freezer, and some dishes and a small stove. I didn't cook anything while here so I can't comment on the stove.
The bathroom has a tub which I appreciated, however no shampoo is provided and I had to go down the following morning to request some. No conditioner is available either. Again, an adequate hair dryer IS provided which was nice to have since I didn't bring one. I didn't know this but they don't provide room service daily, only for people staying more then 7 days I believe. I requested more pillows the next morning, after a sleepless night of tossing and turning on my ironing board comfortable bed. When I returned that evening NON were provided. The next morning I went down to get a cup of coffee, but my coffee consisted of grinds. I told the manager at the front desk who led me back to where they brew the coffee, and got a fresh cup.
I also explained how uncomfortable the bed was, and the pillows being so squishy they provided no support whatsoever. He offered to have them flip the mattress over, but I didn't think that would make a difference. The pillows I requested WERE in the room by my return that evening.
I probably would have to stay here again since it is fairly close to my friend, and not far from Scottsdale Blvd which is a major road for everything. However, if I can find something around the same price, I wouldn't hesitate to go elsewhere.
The rooms are clean so no worry there, and the staff is very dedicated to trying to make your stay a good one so I can't fault them for that.
However, I think they need to update their beds and pillows, because I am paying to sleep there, and would have loved a great nights sleep.
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