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  • I am writing this review based on my experience with their quote process and expected payment terms. I contacted kitchen az to provide a quote on the full remodeling of my kitchen. I received a call back within a couple hours and the estimator was at my home the next day. She was personable and provided good suggestions. I really thought this was a strong contending company for our work. Towards the end of our consult, I asked about their typical payment terms. She indicated 65 percent on contract signing and 35 percent when the kitchen cabinets arrived. I was flabbergasted. I said, you are asking for 100 percent payment before any work is done and I would not agree to those terms. She indicated I had other recourse if I was not happy with their work. She also said that they had too many people default and were carrying 60,000 in uncollectables and they simply would not do that any more. She also said, you know we have to pay our crew. I said, I would be happy to set up an escrow or other arrangements, but simply would not pay a contractor outright 100 percent of the fees before any work was done. She said she would check with the owner and get back with me. That was a month ago. I never received the quote that she indicated would be forthcoming in four days nor a call to indicate that they were not willing to adjust their payment schedule. It is okay if we could not reach an agreement. A company can ask for whatever the general public is willing to do. However, a call back would have been the expected way to end the interaction. As someone in the finance field, I would never pay a contractor 100 percent prior to any work being done. Not out of concern for quality. My concern is I would not want to be stuck should a contractor declare bankruptcy or restructure in the time between my payment and the job finishing. Consumers should always validate the financial health of a company, the amount of debt they are carrying and know what they are getting into before agreeing to any payment terms that do not reflect the level of work done.
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