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  • I know this place is a chain restaurant, but I expect good service, decent food, and and pleasant experience when I go to one. I don't think that is too much to ask. We have 2 kids, so we used to frequent this place. We continued to get shoddy service and had toooonnnss of little annoyances, so we were glad when we found a sports bar/burger restaurant that our kids like even more. However, my in laws are in town and both my husband and his father were born on the same day, so we had two birthday burgers to use. It so wasn't worth it. We came in at 4:20 on a Saturday to try to beat the crowds. We were a party of 6, but were told that that the wait would be 30-40 minutes. What!? Ok. They got our name and phone number and we waited, and waited, and waited. I could see a dirty table for 6 empty and waited to be cleared off from the moment we walked in the door. It just sat. 50 ish minutes from the time we got there, I pull out my phone and see a text from Red Robin saying our table is ready from like 8 minutes before. What the heck. We were sitting RIGHT THERE. So I walk the 3 feet to the hostess and ask about it, and she says yes and shows us to our table. You know, the table that had been sitting there empty and dirty the entire time. Strike one and two. From there on it was little things. Our waiter was really nice, but we kept having to ask for things. Water and drink refills, reminders on sauces, new ketchup since the bottle on the table was empty, etc. The entire table had to share one knife. That sort of thing. Now the food. My side dish (broccoli) came out about 5 minutes after the rest was served. My burger bun was cold. My husbands entire burger and fries were cold. The meat was over cooked. My sons corn dog bites were so over cooked that they crunched in his mouth. The fries were really under done and all cold. All said and done, this place isn't cheap food, yet they don't care enough to make sure it's cooked properly. Don't even get me started about the POS kiosk they make you use to pay the bill. Try splitting a check and using a gift card with that sucker. It'll add an extra 20 minutes to your night. One more way Red Robin cuts corners to the detriment of their customers. So, all in all, we decided to never ever return. No matter what. There are waaaay better places to spend your money.
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