The customer service of Costco makes this place even better than the bargains you can get. I purchased a treadmill that wouldn't incline and spent months trying to deal with the manufacturer. When I shared my situation with an employee they told me to bring it back.. It was seriously two years ago, put together, no idea where my receipt was and I no longer used the card I purchased it with. They took it back, no questions and offered me a cash refund. Thank you again Tonya!