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  • Can't even believe I am giving it 1 star. Service was horrible at best. We received our food and it was cold. You could tell that the food was frozen and made hours prior and just thrown on a plate when ordered. While we were there 6 different waiters/waitresses walked by and nobody offered to refill our drinks. When our waiter finally came by to pick up our plates and I told him that my food was cold. He offered to remake my meal however everybody else was done and we were ready to leave. He then hands us our bill and charges us for the meal. While we were sitting there we could see the food prep area and we watched someone put a burger in the microwave prior to serving. Clearly my meal did not make it to the microwave step! When leaving we asked to speak with the manager. She came by and was very rude and argumentative. According to her chef the food was never cold. She also stated that she personally waited our table and ordered us extra drinks, which was a lie. Her next excuse for the horrible service was that she was dealing with one of the hotel towers being out of power. I finally got her to comp our meal and she said I would have the refund in a few days. She also refused to provide me a receipt. End up going to hotel management for this and other issues(different review) and got 1 night of our stay comp. Would not recommend to anybody!
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