The staff at this branch is wonderful but if you ever need to call the customer service line you get whoever answers and they are rude. They all want to help you at first saying that once you open an account they are always there to help. They arent. They actually dont care at all. Dont waste your money on the $20 a month fee and go somewhere else.
Update: I spoke to Liz through email and she was very helpful. Resolved my problem with no issues at all. As long as there are some people in this bank that actually care about their customers Ill be staying. Thank you to Liz for your help.