My Cavalier, had some matting and so I explained that while I understand that sometimes that requires shaving, I dislike the way it looks. Ugh. Wanna the owner, listened to my desire to avoid as much shaving as possible and in spite of the mating was able to make him look better than ever...I was so pleased to see my little baby. Really recommend this place they seem to love what they do. The pictures they take of your pets are darling and they even offer a customer loyalty card.