Called yesterday 3 times for my father who is the patient. Asked to speak with the PA and the next two times to his Dr. Baker. Was requesting an order be written for home healthcare as he is sick and weak and being paralysed on the right side almost impossible to get to the bathroom . First they told me the PA was off on Monday's,then later I was told not true she was in fact in that day. Was told my call would be returned and that it was marked urgent. No one called me back. The favorite go to is line is "go to the ER" well this man just needs help going to the bathroom and the only one who can write the order for a Medicare approved Nurse is the Doctor.
We're at the mercy of a business that is too big to really care about our needs and is over their heads with clients/revenue.