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| - Rented a car from Enterprise, in Turtle Creek. On 11-11-16 Informed them of a rattle in the front end. When I taken the car back, I was accused of damaging the frame of the car. Britney who happens to be the manager at this here location is a liar. Moreover, when I told Mark I was going to call corporate and tell them how they're giving out cars and aren't checking them. Then and only then, were they trying to make me pay for a car I didn't damage. They're crooks at this location. I've been a customer for 20 plus years and never had an accident, I caused. Thus, I did everything instructed by the contract and now they're trying to make me pay a 500.00 deductible. I'll see these crooks in court. PS. The allegedly damaged car, he driven me back home in....I'll do a follow up after the BBB contact me again, here shortly.
The regional manager in Monroeville, came at me with an offer. It went as follows: They wanted me to report the damage to my insurance company. And the would waive the $500.00 deductible. I explained to the regional manager, I wouldn't be doing this, because I didn't damage your car. I called in a told you about the rattle, and because I use my own insurance when I rent, you're finding fault in me?
Moreover, I also explained to the Monroeville regional manager, Jim, parked the rental, in front of Johnny Mock, and we never checked the car over. The regional manager stated he checked the camera, and stated, Jim did everything by the book. Meaning the Monroeville manager never looked at the film.
Now I'll be calling my local news station. I'll keep you all posted. One unhappy renter, Andre Kirby
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